Keeping our customers satisfied

Each year Active Prospects carries out a comprehensive satisfaction survey for people we support and their families/relatives.

Key findings from our recent survey include:

  • 93% of people would recommend their service to friends and family – up 6% from last year.
  • 98% of people thought staff were caring – up 4% from last year
  • 95% felt staff supported them to do things in the community and 93% thought their home was a nice place
  • 96% of relatives thought the service was very good or good – up 12% from last year.
  • 96% of relatives would recommend Active Prospects to a friend – up 13% from last year.
  • 100% of relatives thought staff were caring or very caring.
  • 82% of relatives though communication was very good or good – up 7% from last year.

There are some areas for improvement and we are developing action plans to take these forward.

But what a fantastic testament to the amazing work our staff do each day that makes this positive feedback happen – and brilliant to have so much improvement in the figures.  Our staff should be very proud.

Supporting East Surrey by alleviating the Cost of Living Crisis and improving lives
Supporting East Surrey by alleviating the Cost of Living Crisis and improving lives

Across East Surrey, organisations are working hard to help people cope with the cost of living crisis and

Sharon Leonard honoured at Buckingham Palace Garden Party for four decades of commitment to care
Sharon Leonard honoured at Buckingham Palace Garden Party for four decades of commitment to care

Sharon Leonard was recognised this week by the Queen for her forty years of dedicated service to Active

Active Prospects launches ambitious Strategic Plan for 2024-2027
Active Prospects launches ambitious Strategic Plan for 2024-2027

Active Prospect proudly announces the launch of its Strategic Plan for 2024-2027. With a bold vision to achieve