Keeping our customers satisfied

Each year Active Prospects carries out a comprehensive satisfaction survey for people we support and their families/relatives.

Key findings from our recent survey include:

  • 93% of people would recommend their service to friends and family – up 6% from last year.
  • 98% of people thought staff were caring – up 4% from last year
  • 95% felt staff supported them to do things in the community and 93% thought their home was a nice place
  • 96% of relatives thought the service was very good or good – up 12% from last year.
  • 96% of relatives would recommend Active Prospects to a friend – up 13% from last year.
  • 100% of relatives thought staff were caring or very caring.
  • 82% of relatives though communication was very good or good – up 7% from last year.

There are some areas for improvement and we are developing action plans to take these forward.

But what a fantastic testament to the amazing work our staff do each day that makes this positive feedback happen – and brilliant to have so much improvement in the figures.  Our staff should be very proud.

Active Prospects release their Wellbeing Report
Active Prospects release their Wellbeing Report

We have recently released our Wellbeing Report which summarises our approaches and our key outcomes for people who

Active Prospects’ Jade Vallance wins national award
Active Prospects’ Jade Vallance wins national award

Active Prospects’ Jade Vallance won a National Award at The National Learning Disabilities & Autism Awards. This celebrates

Active Prospects celebrates at annual Star Awards
Active Prospects celebrates at annual Star Awards

Active Prospects celebrated their annual Star Awards 2022 on 7th July, held at Hartsfield Manor near Reigate. Every