Keeping our customers satisfied

Each year Active Prospects carries out a comprehensive satisfaction survey for people we support and their families/relatives.

Key findings from our recent survey include:

  • 93% of people would recommend their service to friends and family – up 6% from last year.
  • 98% of people thought staff were caring – up 4% from last year
  • 95% felt staff supported them to do things in the community and 93% thought their home was a nice place
  • 96% of relatives thought the service was very good or good – up 12% from last year.
  • 96% of relatives would recommend Active Prospects to a friend – up 13% from last year.
  • 100% of relatives thought staff were caring or very caring.
  • 82% of relatives though communication was very good or good – up 7% from last year.

There are some areas for improvement and we are developing action plans to take these forward.

But what a fantastic testament to the amazing work our staff do each day that makes this positive feedback happen – and brilliant to have so much improvement in the figures.  Our staff should be very proud.

Active Prospects’ Big Feedback: Empowering Aspiring Lives
Active Prospects’ Big Feedback: Empowering Aspiring Lives

At Active Prospects, our commitment to transparency, communication, and continuous improvement is at the core of our mission.

More than 150 autistic people in Surrey with a mental health need will benefit from an innovative project led by Active Prospects
More than 150 autistic people in Surrey with a mental health need will benefit from an innovative project led by Active Prospects

The project has been funded by a grant from Surrey County Council’s Mental Health Investment Fund, which was

Sharon’s 40-year journey at Active Prospects: spreading smiles and building relationships
Sharon’s 40-year journey at Active Prospects: spreading smiles and building relationships

This year we are delighted to celebrate Sharon’s 40 years at Active Prospects, who is a shining example