Keeping our customers satisfied

Each year Active Prospects carries out a comprehensive satisfaction survey for people we support and their families/relatives.

Key findings from our recent survey include:

  • 93% of people would recommend their service to friends and family – up 6% from last year.
  • 98% of people thought staff were caring – up 4% from last year
  • 95% felt staff supported them to do things in the community and 93% thought their home was a nice place
  • 96% of relatives thought the service was very good or good – up 12% from last year.
  • 96% of relatives would recommend Active Prospects to a friend – up 13% from last year.
  • 100% of relatives thought staff were caring or very caring.
  • 82% of relatives though communication was very good or good – up 7% from last year.

There are some areas for improvement and we are developing action plans to take these forward.

But what a fantastic testament to the amazing work our staff do each day that makes this positive feedback happen – and brilliant to have so much improvement in the figures.  Our staff should be very proud.

Recognising Success: Best Places to Work in 2025!
Recognising Success: Best Places to Work in 2025!

Why We’re One of the Best Places to Work in 2025 At Active Prospects, we are an employer

Whitney Shines as Miss Generation 2025 Finalist
Whitney Shines as Miss Generation 2025 Finalist

Last week, Whitney – one of the incredible people we support proudly took to the stage as a

Celebrating Pride Month
Celebrating Pride Month

In reflection of this year’s Pride month, one of our team members, James, has shared his views of