Feedback and complaints

Give us your feedback

Active Prospects believes you have the right to be heard. We will listen to your views and opinions about and make sure they are used to enhance and improve services.

General feedback and complaints

Phone: 01737 924084. Leave a message with your name and telephone number and someone will return your call within 3 working days. Please note that we are unable to respond to any anonymous calls.


Please complete and submit the feedback form below.


Or alternatively, contact us via one of these methods:

In Person
Hand your completed form to any member of staff. You can also give your feedback verbally to any member of staff.

By Post
Director of Care, Active Prospects, 1 Castlefield Court, Church Street, Reigate, Surrey RH2 0AH

Directly to Safeguarding or the CQC
You may also raise concerns about people’s safety, or service quality directly to the Local Authority Safeguarding (0300 200 1005), the Local Government and Social Care Ombudsman (0300 061 0614) and/or the Care Quality Commission (0300 061 6161).


Feedback and Complaints form

Feedback and complaints

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