CQC Report rates Woodview service as outstanding in well-led

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Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Woodview has been rated good in safe, effective, caring and responsive and has been marked as outstanding in well-led, following an inspection in December 2019.

The inspector said “being inclusive and empowered were key values of the provider. These were lived daily for people at Woodview. We saw people were included in all aspects of their daily life, and in service development. No decisions were taken about events or activities at Woodview without ensuring people were included.”

The inspector added “the registered manager at Woodview had taken proactive steps to involve their neighbours and the local community. Following a complaint, the registered manager took a positive approach to restoring the relationships with the neighbours. This had led to the neighbours taking a genuine interest in Woodview. They had attended a summer barbeque at the service, and had arranged a Christmas carol concert for people at Woodview. The neighbours told us how they worked with other neighbours to help them understand people with learning disabilities so people could feel safe and confident to access their local community.”

Michelle Doughty, Service Manager at Woodview, said “on the day of the inspection, the team really pulled together and we all recognised that it was our time to shine. We have achieved a lot in the last year and we focus, truly on the people we support and their care. We only have good things to share and it was an incredible effort from everyone to receive an ‘Outstanding’ in well-led.”

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