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Your Feedback

If you want to make a suggestion, share a compliment, make a complaint or tell us about a concern, you can do so in a number of ways:

  • By completing our online form
  • In person – speak to any member of staff or hand your completed feedback form to them
  • By email – send your feedback to jade.vallance@activeprospects.org.uk
  • By telephone – call 01293 825824 and speak to Jade Vallance or Dawn Boyce. Please note we are unable to respond to anonymous calls.
  • By post – send your feedback to Head of Care, Active Prospects, The Gables, 17 Massetts Road, Horley, RH6 7DQ

If you want to raise a serious concern directly to Safeguarding or the CQC, you may also raise concerns about people’s safety, or service quality directly to the Local Authority Safeguarding (0300 200 1005) and/or the Care Quality Commission (03000 616161)