Keeping our customers satisfied

Each year Active Prospects carries out a comprehensive satisfaction survey for people we support and their families/relatives.

Key findings from our recent survey include:

  • 93% of people would recommend their service to friends and family – up 6% from last year.
  • 98% of people thought staff were caring – up 4% from last year
  • 95% felt staff supported them to do things in the community and 93% thought their home was a nice place
  • 96% of relatives thought the service was very good or good – up 12% from last year.
  • 96% of relatives would recommend Active Prospects to a friend – up 13% from last year.
  • 100% of relatives thought staff were caring or very caring.
  • 82% of relatives though communication was very good or good – up 7% from last year.

There are some areas for improvement and we are developing action plans to take these forward.

But what a fantastic testament to the amazing work our staff do each day that makes this positive feedback happen – and brilliant to have so much improvement in the figures.  Our staff should be very proud.

Celebrating Social Prescribing: Expanding our support
Celebrating Social Prescribing: Expanding our support

Within healthcare, the concept of social prescribing has been gaining momentum as an innovative approach to wellbeing. Marked

New service to open in Horsham, offering tailored support for those with complex health needs 
New service to open in Horsham, offering tailored support for those with complex health needs 

Active Prospects is excited to announce construction work is underway on a brand-new service in Horsham.   The new

Active Prospects’ Big Feedback: Empowering Aspiring Lives
Active Prospects’ Big Feedback: Empowering Aspiring Lives

At Active Prospects, our commitment to transparency, communication, and continuous improvement is at the core of our mission.