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Reporting a Repair

Active Prospects’ Housing Team ensures that all our properties are safe and secure. We work with approved contractors to carry out breakdown repairs and planned maintenance, redecoration and improvements, such as new kitchens and bathrooms. The team is also responsible for servicing gas boilers and specialist equipment, and advises tenants on adaptations such as level-access showers.

We have our own in-house maintenance team for small repairs, decoration and gardening.

If you need to contact us about a maintenance or repair issue, please email maintenance@activeprospects.org.uk or call 01737 924236/924238. If your issue is an emergency and it is out of normal office hours, please call 07412 037474.